bagi Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all users of the bagi platform. When you register on bagi, access it, or use any of its services, the terms of this Policy apply to you. By continuing to use our services, you are considered to have consented to the data processing practices described in this Policy.

bagi provides services exclusively to individuals aged 21 or older. Information required for age verification is collected at the time of registration, which is part of our Responsible Gaming Policy.

Any changes to this Policy will be published on the site with the date of the update noted. For significant changes, a notification may be sent to the registered email address.

2 Types of Information Collected

2.1 — Information You Provide Directly

Information you provide yourself during registration and account management is collected, such as:

Full name, date of birth, and national identity information
Email address and mobile number
Password (stored in encrypted form)
Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer related)

2.2 — Automatically Collected Information

The following information is automatically recorded while you use the site:

IP address and device type
Browser and operating system information
Time of site access, page visit patterns, and session length
Cookie and local storage data

2.3 — Transaction and Gaming History

A record of every deposit, withdrawal, and gaming activity is kept. This information is used to ensure account security, process bonuses, and resolve account-related disputes.

3 Purpose of Data Use

bagi uses the information collected for the following purposes:

Account registration, identity verification, and login access
Processing deposits and withdrawals and maintaining transaction history
Providing support through customer service channels — responding in Bengali and English via 24/7 live chat and email
Determining applicable bonuses and promotions and ensuring they are applied correctly
Maintaining account security by detecting fraud and unauthorized access
Age verification and responsible gaming
Conducting analysis to improve platform quality and user experience

Further details about our services can be found on the About Us page, where bagi's goals and operations are discussed.

4 Data Storage and Security

4.1 — Technical Security Measures

bagi uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your information secure. Sensitive data such as passwords and payment account numbers are stored in encrypted form in the database and are not visible directly to any staff member.

4.2 — Retention Period

All information is retained while the account is active. Even after an account is closed, relevant data may be kept for a specified period as required by legal obligations, dispute resolution, or financial reporting.

4.3 — Internal Access Controls

Only authorised staff and members of the technical team may access information on a need-to-know basis. Every access is logged and audited regularly. No staff member can see or request your password.

5 Sharing Information with Third Parties

bagi does not sell or rent your personal information to third parties. However, information may be shared in specific circumstances necessary for operating the service:

Payment Processors: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
Identity Verification Services: Information required for account verification is processed with trusted verification services.
Technology Service Providers: Cloud hosting, analytics, and security providers process data only within the limits of their contracts.
Legal Obligations: Information may be required to be disclosed in response to a court order or a lawful request from a law enforcement authority.

Outside of the above reasons, no information will be shared with any third party without your explicit consent.

6 Cookies and Tracking Technologies

6.1 — Use of Cookies

Cookies and similar technologies are used on the bagi site to improve your browsing experience. Cookies allow login sessions to stay active, language preferences to be remembered, and page load speeds to improve.

6.2 — Types of Cookies

Essential Cookies: Required for login and security — these cannot be disabled.
Functional Cookies: Store language and display preferences.
Analytics Cookies: Information collected to understand page usage — without any personal identification.

You can manage cookies through your browser settings, but disabling essential cookies may cause some services to not work properly.

7 User Rights

Every member registered on bagi has the following rights regarding their own information:

Right to Access: You may request to know what information is held in your account.
Right to Correction: You may request correction of inaccurate or outdated information.
Right to Deletion: In certain circumstances (such as after closing an account, if there is no legal obligation), you may request that your information be deleted.
Right to Object to Processing: You may request that certain uses be restricted, including opting out of marketing communications.
Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact bagi's customer support. Assistance in Bengali and English is available 24/7 via live chat or email. Visit the FAQ section for answers to common questions.

8 Protection of Minors' Information

bagi strictly prohibits registration by anyone under 21 years of age. Age is verified at the time of registration, and if a minor is suspected to be using any account, an immediate investigation is conducted and the account is suspended if necessary.

If you become aware that a minor has registered on bagi, please notify our support team immediately.

9 International Data Transfers

Your information may be processed through servers or technology service providers located in various countries. In such cases, third parties are contractually required to maintain a level of protection equivalent to this Privacy Policy.

Encryption and secure protocols are used during data transfers to keep your information protected at every stage of the transfer.

10 Relationship with Terms and Conditions

This Privacy Policy forms part of bagi's overall legal framework. The main terms of site use, account management rules, bonus conditions, and payment-related provisions are set out separately in detail on the Terms and Conditions page. Reading both documents together is recommended.

If any conflict arises between the Privacy Policy and the general Terms and Conditions, the document applicable to the specific matter will take precedence.

11 Policy Changes and Notification

bagi reserves the right to amend this Privacy Policy as needed. Changes will be published on the site before they take effect, and the update date will be noted at the top of the page. For significant changes, separate notification may be sent to the registered email address.

Continuing to use the site after a change constitutes acceptance of the updated policy. It is therefore recommended that you review this page regularly.

12 Contact and Complaints

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, contact bagi's customer support:

Live Chat: Connect 24/7 via the live chat button on the site (in Bengali and English)
Email: [email protected]

We aim to respond to complaints as quickly as possible after receipt. Complex matters may take a little longer to review.