Can a family member request that my account be closed?

Account closure requests normally have to come from the account holder. However, if a family member wishes to raise a concern, they can contact support@bagicasino.cam — our team will assess the situation and provide whatever help is possible.

For 21+ only

bagi's commitment to responsible gambling

Gambling should be fun, not stressful. bagi believes every member has the right to play at their own pace and within their own limits. On this page we explain how to keep yourself safe and where to find help if a problem arises.

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Why is responsible gambling important?

Casino and sports betting are a form of entertainment — but like any entertainment, it is important to stay within limits. From the moment you register at bagi, we want you to play with awareness: how much time you spend, how much money you put in, and when to stop — these decisions should always be yours.

Our Terms and Conditions clearly state that no one under 21 may open an account or place a bet on this platform. This age limit is not just a rule — it is a value. Keeping minors away from gambling is one of our primary responsibilities.

Gambling problems usually develop gradually. At first everything seems fine, then at some point it becomes clear that gambling is no longer just entertainment but is affecting everyday life. If you or someone you know feels this way, seeking help is not a weakness — it is a courageous step.

Under bagi's Privacy Policy, your account information and transaction history are fully protected. Requests for self-exclusion or limit-setting are kept confidential and are never shared with any third party.

Tools to keep yourself safe

bagi lets you keep control of your own account. Contact us via 24/7 live chat or email to activate any of the limits below.

Deposit limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately.

Session time limit

Set a limit on how long you play in one session. When the time is up, the account will automatically signal you to take a break.

Self-Exclusion

If you want to close your account for a period or permanently, request self-exclusion. This decision is carried out with full respect.

Loss limit

Set in advance the maximum amount you are willing to lose over a given period. Once that limit is reached, the account will not accept further bets.

Cool-off

Take a short break from 24 hours to a few weeks. During this time you will not be able to log in, but your account will not be deleted.

Contact support

For help setting any limit or with any account matter, speak to our team in Bengali via 24/7 live chat or email.

Send a limit-setting request

Fill in and submit the form below. Our team will action your request within 15 minutes. All information is confidential.

Your username

What type of limit do you want?

Additional message (optional)

After you send the request, our support team will confirm via email or live chat.

Warning signs of problem gambling

If any of the signs below appear in you or someone you know, it is time to seek help.

Betting more to recover lost money

Repeatedly increasing bets to cover losses is the most common sign of problem gambling.

Hiding it from family and friends

Keeping how much you are playing or losing secret from the people close to you.

Betting with money needed for essentials

Using money meant for household expenses, debt repayment or urgent needs for gambling.

Feeling unable to stop

Repeatedly trying but being unable to cut back or stop, and feeling anxious when you fail.

Impact on sleep and work

Staying up late to play, losing focus at work or studies, and neglecting daily responsibilities.

Gambling on borrowed money

Borrowing from friends, family or institutions to place bets and being unable to repay.

Where can you get help?

bagi support team

Live chat and email support in Bengali and English is available 24 hours a day, 7 days a week. Do not hesitate to talk to us about self-exclusion or setting limits.

Email: [email protected]

Family and trusted people

Talk openly with someone close to you. Support from family is one of the most effective ways to overcome a gambling problem.

Let someone you trust know — they can help guide you in the right direction.

Professional counselling services

Mental health professionals and counsellors are available in Bangladesh. Gambling problems are a recognised behavioural condition — there is no shame in seeking professional help.

When you contact the bagi support team, your information is kept completely confidential. Our FAQ section has common questions and answers on responsible gambling, covering everything from the self-exclusion process to how to change your limits.

bagi's commitments

No one under 21 will be allowed to open an account or place a bet under any circumstances.
Every member's request for self-exclusion or a limit will be acted on quickly and without question.
A Bengali-speaking support team is available 24/7 to talk about responsible gambling.
In cases of suspicious behaviour or suspected underage use, bagi reviews the account on its own initiative.
Bonuses and promotions are never presented in a way that pressures members to go beyond their limits.
No promotional messages are sent to members who are in a self-exclusion period.

Common questions about responsible gambling

Let our support team know via live chat or email that you want a daily, weekly or monthly deposit limit. The limit takes effect immediately. Lowering a limit is instant, but raising one requires a waiting period to ensure the decision is well considered.

When you request self-exclusion, your account is locked for the chosen period. Any funds remaining in the account are returned to your registered payment method. For permanent self-exclusion, the account is closed for good.

No, not in any way. The minimum age to open an account at bagi is 21. Age is verified at registration, and additional identity checks are applied to suspicious accounts. If underage use is confirmed, the account is closed immediately and any deposited funds are returned.

A cool-off is a short-term break — usually from 24 hours to a few weeks. After that period the account becomes active again on its own. Self-exclusion is a long-term or permanent decision and cannot be reversed before the set period ends.

Account closure requests normally have to come from the account holder. However, if a family member wishes to raise a concern, they can contact [email protected] — our team will assess the situation and provide whatever help is possible.

No. While self-exclusion is active, no bonus offers, promotional emails or notifications are sent to you. Even after the self-exclusion period ends, you can request that communications remain switched off.